UPS

SALESFORCE & RULES ENGINE

  • Over a multi-year period migrate key legacy systems to Salesforce.
  • Implement various Salesforce platform products to eventually become the system of truth for UPS.
  • Launch IBM ODM for a rules engine to drive conditional operational logic. SF rules engine not adequately robust.
  • Complex integrations were required to bolt on key UPS applications on an iterative basis as the primary migration solution rolled out.
  • A global solution impacting every aspect of UPS business.

DATA & ANALYTICS

  • TCRM/Analytics Studio for data management
  • Einstein and Analytics Studio for AI