SALESFORCE & RULES ENGINE
- Over a multi-year period migrate key legacy systems to Salesforce.
- Implement various Salesforce platform products to eventually become the system of truth for UPS.
- Launch IBM ODM for a rules engine to drive conditional operational logic. SF rules engine not adequately robust.
- Complex integrations were required to bolt on key UPS applications on an iterative basis as the primary migration solution rolled out.
- A global solution impacting every aspect of UPS business.
DATA & ANALYTICS
- TCRM/Analytics Studio for data management
- Einstein and Analytics Studio for AI