What are the elements that make up iCRM? Let’s begin by reviewing the technical products/services that make up HAF’s offering:


  • Project and Program Management
  • CRM Solution Evaluation
  • Discovery
  • Requirements
  • Development
  • Proof of Concept
  • Testing
  • Training
  • Support



Essentials Designed for small businesses getting started with CRM to boost sales or service productivity. It includes a setup assistant and administration tools to customize your deployment as you grow.
Starter Made for businesses that need access to simplified setup and built-in onboarding tools. It includes sales, service, and marketing functionality in one suite to help businesses improve productivity across multiple departments.
Pro Suite Created for businesses that need flexibility, automation, and light integrations with their CRM but that also want out-of-the-box tools to get started quickly. Pro Suite provides key features across sales, service, and marketing business functions along with in-app guidance for getting started.
Professional Designed for businesses requiring full-featured CRM functionality. It includes straightforward and easy-to-use customization, integration, and administration tools to facilitate any small to midsize deployment.
Enterprise Meets the needs of large and complex businesses. It gives you advanced customization and administration tools, in addition to all the functionality available in Professional Edition, that can support large-scale deployments. Enterprise Edition also includes access to Salesforce APIs, so you can easily integrate with back-office systems.
Unlimited Maximizes your success and extends it across the entire enterprise through the Lightning Platform. It gives you new levels of platform flexibility for managing and sharing all your information on demand. Includes all Enterprise Edition functionality, Premier Support, full mobile access, unlimited custom apps, increased storage limits, and other features.
Developer Provides access to the Lightning Platform and APIs. It lets developers extend Salesforce, integrate with other applications, and develop new tools and applications. Developer Edition also provides access to many of the features available in Enterprise Edition.



    • Sales
    • Service
    • Marketing
    • Commerce
    • Analytics
    • Data
    • Experience

SALESFORCE Additional Cloud Services

    • Integration
    • App
    • IoT
    • Manufacturing
    • Financial Services
    • Education
    • Nonprofit
    • Health

SALESFORCE – Other Products

    • Einstein
    • Mulesoft
    • Slack
    • Heroku
    • Net Zero
    • Vlocity/Omnistudio
    • Shield
    • Appexchange
      • Applications
      • Reports & dashboards
      • Productivity tools

Additional Tools

    • Boomi
    • Workbench
    • Aprika – Mission Control
    • IBM – ODM
    • AWS
    • ArcGIS Online